Frequently Asked Questions
Extend Rehabilitation has been treating patients for 20 years and our team have extensive experience in both hand and upper limb rehabilitation. We often get asks a range of questions about treatment and our services. Please see below a number of frequently asked questions.
If you have any other questions or need further assistance, please get in touch with our talented team. We're here to help.
Frequently asked questions
Do I need a referral to Extend Rehab?
What do I need to bring to my first appointment?
Yes! To add a picture follow these simple steps:
A referral letter from your treating surgeon/specialist or GP (if you have one)
Any x-rays you may have relating to the injury
Your claim number if you are making a claim through WorkCover or Third Party insurance
Any questions you have in relation to your injury/condition
What can I expect at my appointment?
Your initial appointment will generally last between 45-60 minutes. Follow up appointments are generally between 30-45 minutes. Your Therapist will complete a thorough assessment of your condition and provide you with an initial diagnosis and treatment plan, which will include an indication of your recovery period, number of sessions required and future treatment/s.
What is the cost of the treatment and when do I have to pay?
Is my treatment cost covered by private health insurance?
If you have the appropriate “extras” cover you may be able to claim reimbursement for your consultation and any custom made splints, casts or aids. HICAPS is available for on the spot claiming of your consultation cost; you will however need to present a receipt to your health fund should you wish to try and claim reimbursement on any other items such as custom made splints.
What is your cancellation Policy?
We require a minimum of 24 hours prior notice should you not be able to attend an appointment. Failure to cancel an appointment within this time period may result in a Cancellation fee being charged, as this means that other clients on a waiting list may miss out on a much needed treatment.
What professional associations is Extend Rehab part of?
Extend Rehab are proud members of:
Australian Hand Therapy Association
Australian Physiotherapy Association
Australian Association of Occupational Therapists