At Extend Rehabilitation our highly trained and skilled therapists develop individual therapy plans that begin immediately after your operation, accident or diagnosis and continue right through until you regain full function.
Frequently Asked Questions
Below are responses to some frequently asked questions, however, if you need further assistance our friendly operational staff are here to help you. Please don’t hesitate to contact us.
Do I need a referral?
Private patients do not need a referral to access outpatient hand therapy or physiotherapy services, however a referral can assist our team to better understand your needs. Referrals can be completed by your GP, Specialist or from an allied health professional, such as your physiotherapist. You may download our Referral Form and email this to us, or complete our Online Referral Form.
Workcover, Third Party/Insurers, Department of Veteran’s Affairs (DVA) or Chronic Disease Management (CDM) patients do require a referral from their treating GP and are required to provide details of their claim.
For hospital inpatient services, your treating specialist or surgeon will refer you to Extend and these costs are usually included as part of your hospital stay, however it is important that you check with your private health insurer.
What do I need to bring to my first appointment?
1. A referral letter from your treating surgeon/specialist or GP (if you have one)
2. Any x-rays you may have relating to the injury
3. Your claim number if you are making a claim through WorkCover or Third Party insurance
4. Any questions you have in relation to your injury/condition
What can I expect at my appointment?
Your initial appointment will generally last between 45-60 minutes. Follow up appointments are generally between 30-45 minutes. Your Therapist will complete a thorough assessment of your condition and provide you with an initial diagnosis and treatment plan, which will include an indication of your recovery period, number of sessions required and future treatment/s.
What is the cost of the treatment and when do I have to pay?
The cost of treatment is dependent upon the length of your appointment and the treatment provided. This will be discussed with you at your first appointment. Consultations are not claimable through Medicare unless you are a patient who has been referred to us by a GP under the Enhanced Primary Care Program (EPC). EPC patients may be eligible to be reimbursed a percentage of their consultation cost from Medicare.
Payment is required immediately after your consultation, including EPC patients, and can be made via eftpos, cash or credit card (visa or mastercard).
Pensioner discount available.
Is my treatment cost covered by private health insurance?
If you have the appropriate “extras” cover you may be able to claim reimbursement for your consultation and any custom made splints, casts or aids. HICAPS is available for on the spot claiming of your consultation cost; you will however need to present a receipt to your health fund should you wish to try and claim reimbursement on any other items such as custom made splints. Different Health Funds cover different amounts for each treatment. If you are unsure, please contact your private health insurer to clarify your level of cover for occupational therapy (most hand therapy services) and physiotherapy.
What is your cancellation Policy?
We require a minimum of 24 hours prior notice should you not be able to attend an appointment. Failure to cancel an appointment within this time period may result in a Cancellation fee being charged, as this means that other clients on a waiting list may miss out on a much needed treatment.
For more information about our professional associations, please visit:
Australian Hand Therapy Association - www.ahta.com.au
Australian Physiotherapy Association - www.physiotherapy.asn.au
Australian Association of Occupational Therapists - https://www.otaus.com.au/